Patient Complaints
Complaints Policy of Prescription Care Services
Prescription Care Services views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint. Our policy is:
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To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
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To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
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To make sure everyone at Prescription Care Services knows what to do if a complaint is received
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To make sure all complaints are investigated fairly and in a timely way
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To make sure that complaints are, wherever possible, resolved and that relationships are repaired
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To gather information which helps us to improve what we do
If you feel you are not fully satisfied with our service and would like to lodge a compalint please call 01827 302260 or you can complete the complaint form and we will contact you either via email or telephone.
Thank You
Managing Director
Prescription Care Services